This Privacy Policy explains how Mihajlo Poznan (referred to in this policy as "we," "us," or "our") collects, uses, stores, and shares your personal information when you use the website at poznandigital.com.au, book a strategy call with us, or engage us for services.
We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) under that Act. This policy also covers our obligations under the Spam Act 2003 for direct marketing communications by email and SMS.
If you have a question, a request, or a complaint about how we handle your personal information, contact us at privacy@poznandigital.com.au.
Mihajlo Poznan operates the website at poznandigital.com.au as an Australian sole trader. "Poznan Digital" is the brand name used on the website. The legal entity behind the business is Mihajlo Poznan personally.
We collect two categories of personal information.
When you book a strategy call, complete a form on our website, or correspond with us, you may give us:
We collect this information so we can decide whether we are a fit to work with you, and if so, deliver our services to you.
When you visit poznandigital.com.au, the following information may be collected automatically:
We collect this information to understand how visitors use the site, measure the performance of our marketing, and improve the experience for future visitors.
We use your personal information for the following purposes:
We do not sell your personal information. We do not share it with third parties for their own marketing purposes.
To deliver our services, we share some of your personal information with the service providers listed below. Each of them processes data on our behalf under contract. None of them owns your information.
| Service provider | What they do for us | Where data is stored |
|---|---|---|
| Webflow Inc. | Hosts our website. Processes visitor data for site functionality. | United States |
| HighLevel Inc. (GoHighLevel) | Captures form submissions, stores contact records, sends our emails and SMS, manages calendar bookings, runs our CRM pipeline. | United States |
| Google LLC (Google Analytics 4) | Provides website analytics on visitor behaviour. | United States |
| Meta Platforms, Inc. (Meta Pixel and Conversions API) | Measures advertising performance for our Facebook and Instagram campaigns. | United States |
We may also disclose your information to:
All four of the service providers listed in section 4 are based in the United States and store data on servers in the United States and potentially other countries outside Australia.
Under Australian Privacy Principle 8, before we disclose your information to an overseas recipient, we take reasonable steps to ensure the recipient handles your information in line with the APPs. This typically includes contractual protections, data processing agreements, and reliance on the recipient's published privacy and security commitments.
If you would like a current list of the countries where your information may be stored, contact us at privacy@poznandigital.com.au.
Our website uses cookies and similar tracking technologies. Some are essential. Others are used for analytics and advertising.
The first time you visit poznandigital.com.au, we display a notification that the site uses cookies and tracking technologies. By continuing to use the site, you acknowledge that these cookies and trackers are in use as described in this policy.
You can manage cookies through your browser settings. Most browsers let you block third-party cookies, clear stored cookies, or disable cookies altogether. Disabling cookies may affect your experience of the site.
You can also opt out of personalised advertising directly with the platforms we use:
If you have given us your contact details by booking a strategy call, completing a form on our site, or signing up for a resource, we may send you:
Every marketing communication we send includes:
We action unsubscribe requests within five business days, as required by the Spam Act 2003. After you unsubscribe, we keep a suppression record so we don't contact you again by accident.
If you no longer want to receive marketing from us, you can:
Unsubscribing from marketing does not affect transactional communications related to services you have already engaged us for.
Under Australian Privacy Principle 11, we take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Practical measures we use:
If we become aware of a data breach that is likely to result in serious harm to any individual whose personal information we hold, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
We keep personal information only for as long as we need it for the purposes set out in this policy, or for as long as required by law.
When information is no longer required, we delete it or anonymise it.
Under the Privacy Act 1988, you have the right to:
To exercise any of these rights, email privacy@poznandigital.com.au. We will respond within 30 days. If we are unable to comply with your request, we will explain why in writing.
We do not charge a fee to make a request. If a request is complex and requires significant work, we will discuss any reasonable cost with you before proceeding.
If you believe we have handled your personal information in a way that breaches the Australian Privacy Principles, contact us first at privacy@poznandigital.com.au.
We will:
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
We do not currently use automated decision-making systems to make decisions that significantly affect your rights or interests. If we introduce such systems in the future, we will update this policy to disclose the information required under the Privacy Act amendments taking effect on 10 December 2026.
Our services are for business owners. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have collected information about a minor in error, contact us and we will delete it.
We may update this policy from time to time. When we do, the "Last updated" date at the top of this page will change.
If the changes are significant (for example, a new third-party processor or a material change in how we use information), we will also communicate the change by email to active clients and to people on our marketing list.
Your continued use of the website after a change to this policy means you accept the updated terms.
For any privacy question, request, or complaint: